Owners of small businesses have to be efficient, have good people and time management skills. They also have to be able to effectively deal with conflicts when they arise, making this role a jack of all trades. When dealing with staff and customers, a good manager knows how to listen, problem solve, be flexible and to make smart decisions. This is critical when you are trying to build a solid relationship with a new client or encourage a customer to return to your store. The manager who listens and supports his or her employees will build an environment of trust and get higher quality work … [Read more...]